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WELLCARE: Transportation to Medical Appointments in Kentucky

Medicaid members get transportation benefits

This benefit is only available for select plans. Call the phone number listed for Transportation on the back of your Member ID card and ask how many rides you have with your plan.

Wellcare only offers one-way rides. This means if you need a ride to bring you to your appointment AND then take you back home after your appointment, you will need to schedule two, one-way rides. It's best to schedule both rides to and from your appointment at the same time.

Keep in mind that the number of rides you get depends on your plan’s benefits and there is a mileage distance limit for your rides. If your plan includes this transportation benefit, you can use this service to get rides to and from:

  • Doctor appointments
  • Picking up prescriptions at the pharmacy
  • Dialysis treatment
  • Rehabilitation (occupational, physical and speech therapy)
  • Radiation therapy
  • Specialist Appointments
  • And other health-related services

How to schedule?

  • Call the phone number listed for Transportation on the back of your Member ID card
  • You will need to schedule a ride at least 3 days before you need it. For example, if you need a ride on Friday, you will need to call to schedule your ride on or before Tuesday.

  • You can schedule a ride up to 30 days in advance, so you can plan ahead for your appointments.

  • For most plans, you can call to schedule your rides Monday through Friday between 8am and 5pm. You can only call outside of these hours if you need an urgent ride.

  • Don’t wait until after your appointment to schedule a ride home. If you do, you may need to wait for up to three hours for your ride.

What if I need special assistance? When you call your transportation provider for the first time to schedule your first ride, they will ask if you have a specific transportation need. This is so your driver will know if you need assistance to or from the car, extra time, or if you need a specific type of vehicle.Let your transportation provider know if you:

  • Need help getting in or out of the car
  • Use a walker, cane, or wheelchair
  • Need a wheelchair-accessible van, or another specific vehicle

Have further questions after reading this article? Text samaritan at 502-335-4114 or support@samaritan.city and we will do our best to help!