---
title: unenrolling or exiting a member
description: unenrolling or exiting a Member
---

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1. [Samaritan Partner Learning Hub](https://kb.samaritan.city/partner?hsLang=en)
2. [General](https://kb.samaritan.city/partner/general?hsLang=en)

# unenrolling or exiting a member

### **1️⃣ When to Unenroll or Exit a Member**

A Member may be unenrolled or exited from samaritan under the following conditions:

- **Extended Inactivity:** The Member has been inactive for 90 days or more. Inactivity is defined as no participation in check-ins and no response to outreach attempts (e.g., text, phone, or email).
- **Terms of Service Violation:** The Member has violated samaritan's terms of service.
- **Change in Eligibility:** The Member no longer meets eligibility criteria defined by your organization.

💡 **Important:** The organization or case manager assigned to a client's membership will need to unenroll the client from samaritan via [partner.samaritan.city](http://partner.samaritan.city)

You can also reach out to Samaritan, and we can assist with un-enrollment. 

### **2️⃣ Support During the Exit Process**

In these situations, the Samaritan team will work closely with your organization to ensure a thoughtful and supportive transition.

We are here to:

- Collaborate on a **gradual close-out plan**
- Support communication with the Member
- Help ensure any **remaining funds are distributed appropriately**

Our goal is to make the process as smooth, respectful, and well-coordinated as possible for both your team and the Member.

### **3️⃣ How to Unenroll a Member**

To unenroll a Member in the Partner App:

1. Go to [partner.samaritan.city](http://partner.samaritan.city)
2. Go to client profile
3. Navigate to the **Account** tab
4. Scroll to the bottom of the page
5. Click **Unenroll**  
   **![Screenshot 2026-04-29 at 11.58.03 AM](https://kb.samaritan.city/hs-fs/hubfs/Screenshot%202026-04-29%20at%2011.58.03%20AM.png?width=231&height=57&name=Screenshot%202026-04-29%20at%2011.58.03%20AM.png)**
6. Complete the required questions and submit

***Next read: "[Referring a Samaritan Member](https://kb.samaritan.city/partner/referring-a-samaritan-member?hsLang=en)"*** 

- [General](https://kb.samaritan.city/partner/general?hsLang=en)
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