Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

replacing a lost or stolen debit card

We know losing a debit card can be stressful—follow the steps below to easily assign a new card to your clients. 

💳 Replace a Lost or Stolen Debit Card

Follow these simple steps to replace a debit card:

  1. Navigate to the Member Profile
  2. Select the Manage Funds tab
  3. Click Manage Debit Card
  4. Select Replace Card
  5. Enter the last 4 digits of the new, unassigned debit card
  6. Click Assign

What happens next?

  • Your previous card will be automatically closed
  • Any remaining balance will transfer to the new card
  • No additional activation is required

4cc4a419

📎 Don’t Have a Replacement Card Yet?

You can still secure the account by closing the current card:

  1. Navigate to the Member Profile
  2. Select the Manage Funds tab
  3. Click Manage Debit Card
  4. Select Close Card

You can assign a new card at any time when one becomes available. Once assigned, the remaining balance will automatically transfer.

b0a7f5d6

Need Additional Cards?

If you need more debit cards, contact our support team at support@samaritan.city — we’re happy to help.

Fraud Alerts

If you or your client notice any suspicious or fraudulent activity:

  • Contact our support team immediately
  • We’ll help you submit a fraud claim
  • Our team will work to recover eligible funds whenever possible

 

Next Read: how your Members can use the Samaritan Member Web Portal